The Obstacles Home Business Owners Face When They Start A Home Business

If you have made up your mind and you are 100% certain about starting a home business, then you might have in mind what product or service you want to market. You should also know that for the first two years you will be devoted to making your business grow. If you are willing to take a huge risk such as this, you will need to be motivated, determined and confident. There are numerous obstacles that you could run into if you don’t take the necessary precautions.

To work your way through the start-up of your business you will need to take the following steps

SWOT analysis (Strengths, Weaknesses, Opportunities and Threats). By knowing and using this method, you will be aware of what competition you are facing, where your business can grow, and you will get a better understanding of the business market.

Form a business plan. Forming a business plan can be overwhelming and slightly confusing. A business plan should include the audience that will be looking at your plan, an outline of the business plan, a collection of research and data, a general abstract of the market, an inquiry profile, finances, and finally the executive summary.
Funds for the business startup. Do you have the resources needed to start the business or do you need to find the money or money lender?

Naming your business. What will be the name of your business? This is a crucial and significantly important element.

Electing your business structure. Sometimes people get confused due to the business types. You will need to elect the right business partners. The choice you make will cause an impact on your business.

The license and permit. This entails registering your business, you might also need a business identification number, and may also include other tax licenses and zoning permits.

The location. This step also entails many minor tasks such as finding the right location for your business, buying office supplies and equipment and designing your business place.

The insurance. You are responsible for any risks associated to your business. Getting a business insurance will protect your office of any disasters or litigations that could occur.

Lastly, create an accounting system. Many individuals that want to start their own business tend to fail because they get caught up with location and buying supplies and other details that they forget to keep an account of money going in and out. A good option would be to hire a professional accountant that will keep track of the businesses finances.

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10 Types of Jewelry For Men

When we think of jewelry, we automatically think of jewelry for women. These days it is becoming increasingly common and fashionable for men to wear jewelry. Although much of men’s jewelry serves a purpose, there are many items that have no other purpose than to complement a man’s natural good looks. Read on to discover some obvious (and some not so obvious) jewelry choices for men.

Make a Statement with Men’s Jewelry

1. Watches

Timepieces have been around for a few centuries and serve a useful purpose. Jewelry or machine? Honestly, a watch is really a piece of jewelry that also happens to tell time. This is a way to get men who do not like wearing “jewelry” to actually wear jewelry without knowing it. The type of watch worn has to match the image the man wants to project,: a watch for the executive, a Swatch for the artist, a Nike for the athlete. Since many men have active lifestyles, there are different watches designed for different activities.

2. Rings

The next most common piece of jewelry men wear is a ring. The reason being in just about every culture, rings are worn to symbolize marriage between two people. Rings have been around for ages. Unlike watches, they do not serve a purpose, but when worn on the left ring finger, they do send out a signal about a man’s marital status. Wedding rings used to be made out of just gold or platinum. In fact, it wasn’t until recently that wedding ring designers began to experiment with the idea of using alternative metals. One of the first alternative metals was titanium. The metal was valued for its light weight, white color and strength. It is used for many other types of jewelry, not just rings. Only less than 5 years ago, tungsten carbide – a relatively unknown metal to the general public – suddenly exploded in popularity. It now comprises 20% of all men’s wedding ring sales in North America. Men’s tungsten wedding bands are valued for their extreme hardness. They are four times harder than titanium and have a hefty weight that men like. Tungsten is so hard that only a diamond or sapphire can scratch it. Tungsten is also very affordable. If you want to stick to a precious metal ring, but don’t want to pay through your nose for a gold or platinum ring, palladium may be the way to go. Palladium rings look and act just like platinum because both these metals are from the same family of metals, the Platinum Group Metals. Palladium, however, is about 70% less expensive than platinum rings. Many jewelers only deal with a few select metals.

3. Earring(s)

Traditionally for women, the earring is now accepted by society for men. Some men wear one earring and some wear two. Men that have traditional jobs in an office setting are often discouraged from wearing earrings or not allowed to wear them by company policy. Although, less popular as a man’s gift, earrings are here to stay as men’s jewelry.

4. Bracelets

Although less popular than watches, bracelets are a piece of jewelry many men wear. Men’s bracelets used to be made of heavier and more expensive metals such as gold, but alternative metals are becoming increasingly popular. The variety of materials used for bracelets are more varied than for rings or watches, and many of them are not even metals. There are bracelets made of wooden beads, carbon fiber, and ceramics, as well as stainless steel and titanium. Frequently, they incorporate more than one of the above mentioned materials.

5. Necklaces

Necklaces were worn by more men in the past than today. Men who wear necklaces tend to wear just one. In the past there was a higher tendency to wear multiple necklaces. Multiple necklaces can be viewed as tacky or “slimy” today, and as such many men today avoid wearing multiple necklaces.

6. Pendants

Men have mostly switched from wearing necklaces to wearing pendants. Pendants can be used to show a man’s religious faith or just to express oneself. The most common pendant to wear is the cross, in countless variations, and much like bracelets, pendants which were mostly made of gold in the past are now being made in all kinds of metallic and non-metallic materials. Some men wear pendants in conjunction with necklaces, while others choose to wear their pendants around their neck with a modest black leather cord.

7. Cuff Links

Commonly referred to as men’s accessories, cuff links are actually jewelry that men wear without thinking they’re there just keep shirt cuffs buttoned, right? Cufflinks are most often worn in an office setting where more professional dress is required. They make great Father’s Day gifts or birthday gifts. They are usually made of stainless steel or in some cases titanium. Gold is used, but is less common.

8. Money Clip

Men who like to show they have higher status, or at least the appearance of high status, tend to use money clips. With credit cards beings so ubiquitous, many men do not have cash in their pockets, which defeats the purpose of a money clip. The clip part of the money clip is typically made of stainless steel and if there is a decorative element on the clip it can be made of silver, gold or some other type of material. Money clips are usually given on the same occasions as cuff links.

9. Fountain Pens

Designer fountain pens can cost anywhere from a few hundred dollars to tens of thousands of dollars, and tend to be gifts that companies give to their male and female executives. They can also be given to friends or spouses. In today’s high tech world, writing with pens is less common – even signatures can be electronic now. The fountain pen is becoming more of a piece of jewelry than a functional item.

10. Key Chains

Key chains are a jewelry item used to perform a function more than jewelry. For this reason, few key chains are made of expensive metals. Most are made of stainless steel, leather or titanium. This is a gift that is popular for Father’s Day or birthdays, particularly from a son or daughter.

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A Heartfelt New Year’s Resolution: Show You Care

I heard the sirens behind me before I saw the flashing lights of an ambulance, followed closely by a fire truck. Like everyone else on the roadway, I looked around trying to figure out where the ambulance was heading, and as soon as I saw the lights, eased my car over to the right side of the road. Only the ambulance wasn’t traveling in the direction of traffic, the ambulance was heading for whichever side of the roadway was clear, if only for a few car-lengths – much to the surprise, no doubt, of those in the oncoming lane of traffic.

I figured it must be a truly urgent emergency for the ambulance and fire truck to be commandeering both sides of Pacific Coast Highway. Nonetheless, drivers on either side were nudging their cars onto the side, out of the way. At no time did the ambulance have to blow its horn, slow down, or do anything else to get where it needed to go.

We care. We really do. In moments of crisis, large or small, our respect for one another simply as human beings, shows up. I am reminded of a very touching video posted in the final weeks of the chaotic Presidential campaigns, which featured a woman trying to find the owner of a lost dog found wandering in a parking lot. It was an “equal opportunity” posting, in that the same situation was played out in both Trump and Clinton rallies. The woman wore a “Trump” t-shirt in the Clinton situation, and a “Clinton” t-shirt in the Trump situation. Didn’t matter. People in both rallies, without exception, treated the woman with respect, and tried their very best to help her find the dog’s owner. Small crisis, true, but oh-so-telling.

We care. We really do. So what if, this New Year, we made a resolution to show our caring, our respect for our shared humanity, when it isn’t a matter of a lost dog or tragic accident? What if, just as a matter of course, throughout our most ordinary of days, we made the effort to give people the benefit of the doubt, to assume people are doing their best (including ourselves!), and to respect them, regardless of whether or not we agree with them?

I know, it’s easier to do with lost dogs than it is with co-workers or family, much less strangers who are rude to us or ignore us altogether. But heck, we’re still all in this together, and a little bit of respect and consideration goes a long way.

And who knows? Someone may give you some of that respect and consideration when you least expect it, in a most delightful way.

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Dealing With Conflict in the Workplace

Introduction

Conflict is a major concern in both your personal and working life. If not deal with quickly, tactfully and efficiently conflict could lead to serious confrontation and / or a complete breakdown of relationships. It could even lead to violent and dangerous situations.

A conflict could stem from a minor complaint that was not resolved and left to fester. This could then gradually grow into an insurmountable problem. A conflict can be as innocent as sibling rivalry – arguing over a toy – to a dispute with a customer or colleague over a product, service or procedure to a war between countries in extreme cases.

There will be times during the course of a working life where you will have to deal with complaints and conflicts. Your successful handling of these situations will have a direct bearing on you and your organization's reputation for customer service and its continued success.

What causes conflict.

Conflicts usually occur when people have different ideas and believe they have the superior view point. This is particularly true of conflict in the workplace – between collections and / or management. The issue becomes one of power, of gaining control or of 'being proved right'. To resolve this type of conflict it is necessary to move from the power clash, to one of service and responsibility – to work for the good of the group rather than individuals within it. In resolving a conflict it should be more important to make sure that both parties needs are met rather than winning the argument.

Conflict can also be caused by a lack of communication or by a failure to recognize the needs of another person. Whatever the scenario, the main component in conflict is misunderstanding. These misunderstandings can occur due to differences in age, culture, race or religion. Conflict situations can include customer related issues, misunderstandings or communication barriers or Conflict among work collections.

Conflicts due to customer related issues.

A complaint, no matter how trivial it may sound to you, is legitimate in the eyes of the customer and must be taken seriously. Customers come into your organization to do business. They have a need and they believe (or hope) that you will be able to fulfill that need. They are willing to pay you for your time, effort and service and they expect your full and undivided attention. If they do not receive this attention or a satisfactory product or service, then they are not receiving value for their money and then have every right to complain.

Conflicts arising out of customer related issues could include;

  • Problems or faults with services or products. The customer has not received the quality of service or product that they expected and are unhappy enough about it to complain. A complaint of this nature can be fairly easily resolved if the parties involved are prepared to communicate and compromise.
  • Delays or poor timing of product or service supply. The customer has been kept waiting longer than expected or advised for their product or service and, as in the point above, become upset at the delay. Delays can cause a great deal of inconvenience for customers, particularly if they have made time to be on hand and are then disappointed.
  • Difficult or demanding customers. Some customers are hard to please and are, by nature, very demanding and aggressive. If they are not handled carefully they could, potentially, become threatening.
  • Drug or alcohol related issues. These could include being refused entry or ejection from concessions due to their condition and the risk they represent to other customers or staff.

Conflicts due to misunderstandings or communication barriers.

No two people are exactly alike – not even twins. People have different points of view thought about by the many influences on their lives.

These effects include;

Genetics – the things that we inherit from our parents and over which we have no control. These things might involve the color of our eyes and hair to our health.

Upbringing – which involves the way in which our parents raised us and the values ​​they instilled in us.

Culture and religion – this influences the things that we believe to be true and the customs and traditions we follow

Economics – our view on life can be strongly influenced by our economic situation, whether we are financially comfortable or struggling to make ends meet.

Education – our level of education will also have a large impact on what we think and how we view the world.

The environment – this means the environment in which we operate: our neighborhoods, housing situation, and the people we are surrounded by.

Life experience – involves all the experiences we have had in our lives, the successes and failures, the lessons we have learned from these experiences and the many roles that we have played to date.

All of these things and more go in to making us the individuals we are and our thoughts and feelings about almost everything we come into contact with will be shaped by these influences. So we have our own opinions and points of view on a whole range of things and these sometimes clash with other peoples. These clashes can take the form of a lively but friendly debate but they could just as easily become heated and aggravated and degenerate into shouting matches. The beginnings of conflict.

We can avoid these situations by reaching an understanding between the parties. This can be done by communicating openly and honestly, being willing to listen to the other person's point of view – remembering that the influences that have shaped their beliefs and view points could be very different to yours – but no less valid.

Misunderstandings and communication barriers could occur because;

  • People do not listen to each other with an eye to reaching an understanding
  • People are not prepared to compromise in order to resolve the situation
  • People do not understand cultural differences and are not prepared to make allowances for them.

To resolve a conflict situation steps need to be taken to bring the two points of view closer – to reach a compromise that both parties can accept. Part of good conflict resolution skills is the art of communication and recognizing the barriers to a good two way communications flow. These barriers can include;

  • Not paying attention . Customers or colleges who are trying to communicate with you will feel ignored and frustrated if you allow yourself to become distracted. Not paying attention to them is rude and unprofessional and stops the communication flow. The result of this could be the loss of a customer, a complaint about you to your manager or a loss of respect. Do not allow yourself to be distracted – focus your attention on what is being said and really listen to your customer or colleague. If you must interrupt the conversation to answer the phone, or speak with another staff member, excuse yourself.
  • Not looking at a person . Maintainable reasonable eye contact with the person you are communicating with is very important. It shows you are paying attention and that you are interested. By not looking at the person who is talking to you, you are indicating not only disinterest, but are also making them feel uncomfortable. They may think you are not being honest or trustworthy – you may be trying to hide something from them.
  • Interrupting . Interrupting someone when they are talking is a major barrier to open, two way communication and could easily cause conflict. Once again, you are indicating that you are not interested in what they have to say. Breaking into what they are saying to make your own thoughts known, or worse, to finish their sentences for them is no way to gain a proper understanding of the other persons needs and expectations. Allow them to finish what they are saying and pay attention. If, for some reason, the conversation needs to be wound up, then take control by asking leading or closing questions – that allow for short answers only.
  • Tone of voice. The tone of voice used during a conversation could also start a conflict. Arrogance, demand, anger, whining, disinterest etc. All add a tone to the voice that can cause people to react negatively. When dealing with customers or collections you should keep your tone friendly, calm and pleasant. At the very least, if you do feel annoyed you should try and keep the tone of your voice neutral.
  • Sarcasm . Sarcasm has no place in any conversation between two people and is an open invitation for conflict. There are times, in everyone's working life, when you think "If I get asked one more stupid question, I'll go mad!", But sarcasm in the face of a silly question or remark does nothing but hurt the other person and, Possibly, dent their self esteem. We often forget that not everyone knows everything we do about our industry – in fact most customers know very little about the tourism and hospitality industries. We can forgive our customers or junior collectors, therefore, for asking questions that may have obvious answers – obvious only to someone who knows. Show patience and understanding – it's just as easy and much more pleasant than giving a sarcastic or snide answer.
  • Rudeness . There is never any excuse for rudeness. A respectful and courteous attitude on your part should avoid or defuse any antagonism a person brings with them into your office. Should you find yourself never the less, dealing with a person with whatever you simply can not get along – rudeness is not the solution. Speak to your supervisor or manager and ask for their advice.
  • Cultural differences . Cultural differences can be the source of a great many conflicts. When dealing with people from other countries, other beliefs and so on, it is easy to misunderstand words, gestures and customs. If you want to excel at your profession it is a good idea to familiarize yourself with some of the more prevalent customs of other cultures. On the whole, however, people from all over the world, from all walks of life and from all creeds respond well to respectful and courteous behavior. Do not make fun of customs you do not understand. Treat everyone you deal with, both customers and colleagues, with respect and you should do very well.

Any one of these points could provoke a customer or a college into complaining – which could then, potentially, turn into a conflict. It is a good idea therefore, to remain courteous and polite when dealing with other people.

Signs of potential conflict

A conflict does not happen suddenly. People do not go from calm and cool one moment to angry and aggressive next.

Conflict builds. It may take hours, weeks or even years. However long the process takes, there are always signs that a conflict is building. If these signs are recognized early then steps can be taken to quickly and efficiently resolve the situation before it becomes a major issue.

Early signs of conflict can include (but are not limited to):

  • Aggressive body language: Narrowed eyes – trying to intimidate you Flared nostrils – a sure sign of building anger as the person takes a deep breath, either to control themselves or to go on the attack Stretched muscles in the face and jaw line – tightened in building Anger and aggression Tapping fingers or feet – shows impatience
  • Malicious or negative gossip among collections
  • Difficulty in discussing an issue calmly and rationally
  • Tone of voice – indicating boredom, sarcasm, irritation

These are all signs of irritation, dissatisfaction or impatience. If you recognize any of these signs when dealing with a complaint or a conflict you should endeavor to find out the reasons why the other person is starting to feel impatient or irritated. You can do this by asking relevant questions and listening carefully to their answers. In this way you can reach an understanding of the issue at hand and possibly avoid escalating the situation.

If not recognized and acted upon these signs could then be followed by;

  • Raised voice – speaking rapidly in a loud, high pitched voice – or even shouting
  • Body leaning forward in an effort to intimidate
  • Hand gestures – finger poking and pointing in an aggressive manner.
  • Refusal to cooperate
  • Storming out of a room, slamming doors, drawers or implements

At this point you may already have a conflict and it will take careful handling to bring the situation back under control

Crisis situations

Complaints can escalate into conflict and conflict, if not resolved effectively, could potentially escalate into a crisis.

People wish to be taken seriously. If they are not, or are repeatedly ignored, it can become aggressive and a threat to safety and security of the organization and the people in it. Equally, people who are under the influence of drugs or alcohol, and are not in control of themselves, can present a danger to those around them if they are not handled carefully.

Situations where personal safety of customers or colleges may be threatened and assistance required may involve:

  • Drug or alcohol affected persons
  • People with guns or other weapons
  • Situations where someone has been or may be hurt
  • People who appear to be violent or threatening
  • Situations where customers refuse to leave or to be pacified.

In these cases it is extremely important to:

  • Keep calm yourself and to try and calm the other person.
  • Move them, discreetly, out of the main area of ​​your office or shop
  • Take note of details of the problem for future reference
  • DO NOT argue with a person who is visibly upset or aggressive as this will only compound the situation.
  • Bring in the assistance of relevant management, security and / or entities such as police as soon as possible.

Organizational requirements

You can not simply make a conflict go away by giving the complaining party whatever they want. Resolving a conflict is a deferred balance between reaching an agreement between parties while at the same time staying within the constraints of your organizations requirements and policies.

These constraints may include:

Costs issues. Often, a conflict with a customer will be centred around dissatisfaction with a product or service. If the product or service was actually found to be faulty then the simplest solution to the problem is a straight forward replacement. Sometimes, however, the situation is not as simple and the customer will demand further compensation. In these cases a replacement may not be enough and something extra may need to be done. When determining the amount of compensation, if any, to be offered to the client, there are a few issues to consider. These could include;

  • Customer good will & repeat business. If your organization is dependent on customers coming back again then this is an important consideration.
  • Organisations reputation. A dissatisfied customer will tell many people that they received bad service from an organization who did not meet their needs and this can lead to a loss of business.
  • Direct cost. Compensation to a client can be in the form of cash, additional products or services, or an upgrade to the product or service they have purchased. If compensation is to be of a monetary nature then the cost to the organization must be considered.

Organization policy on refunds or exchange . Most organizations will have policies on giving refunds. Some companies will give money back, others will give credit for products or services they provide. In the tourism industry you must also consider the refund policies of the principals you deal with. For example some advance purchase airline tickets do not allow refunds at all within a given period prior to departure and if the customer does not use the ticket, they have lost their money.

So before agreeing to provide a solution to the customer, you must first determine if it is financially viable to do so and to take the organizations policies and procedures into account.

Resolving conflict situations

When a person has purchased a product or service from your organization and it is not what they expected it to be, or does not perform properly they will feel dissatisfied and disappointed. As a consequence when this person complains that they generally believe that they have a legitimate reason for doing so and they may do so long and heatedly to the first person they come across in your organization. This might be you – even though you had nothing to do with the original sale and have never met the customer. The worst thing you can do is tell them its not your problem.

Take ownership of the issue, regardless of whether you were involved in the problem or not. "Passing the buck" at this point is not going to help matters. The customer approached YOU, so deal with the issue and do not pass them off saying "It's not my problem" or "The lady who handled this is not here now ….". At that particular moment in time the customer does not see you, the individual, they see you, the representative of the company, so it is you, the representative of the company, they expect to help them.

If you were not part of the original transaction where the problem occurred get as much information as you can from the customer to help you determine what to do. For example, you could ask;

  • Exactly what the problem is
  • When & where it occurred
  • How long ago the problem occurred
  • What they paid for the product or service
  • How they see the situation being resolved – this will give you an idea of ​​the person's expectations and how they impact on the organization's policies and procedures.

If the person who was involved in the original transaction is available you should ask them to join the discussion in order to get both sides of the picture. It is very important, however, to keep to the issue at hand and not to let emotions or ego get in the way of finding a solution to the problem; Stay calm, listen to all points of view with an open mind and try to keep the communications process flowing in a positive manner.

Finding a solution to a conflict involves a certain set of skills and techniques. It takes a step by step approach to ensure a positive income for all parties concerned.

Steps in resolving conflict

Finding a solution to a conflict will often become a matter of "give and take" where one party makes a suggestion that may not be entirely acceptable to the other. When this happens you will need to define the issues as seen by all parties and negotiate a mutually acceptable exit. This would normally occur in a logical sequence:

  1. Define the problem
  2. Work out what you want out of the conflict
  3. Brainstorm for options
  4. Evaluate solutions
  5. Decide on solutions

Define the problem

Everyone involved in the conflict needs to agree on a definition of the problem before it can be solved. This could mean describing the problem in terms of each persons needs and understanding of the issue at hand. Questions to consider might include:

  • What is the problem? Is it only my problem? Who else is involved?
  • Can I solve it? Is it worth solving?
  • Is this the real problem or merely a symptom of a larger one?
  • Does it need an immediate solution or can it wait? Is it likely to go away by itself? Can I risk ignoring it?
  • Does the problem have ethical dimensions?
  • What conditions must the solution satisfy?
  • Will the solution affect something that must remain unchanged?
  • Will I need help?

Asking these types of questions will outline what all the issues are from various perspectives giving you a firm foundation for exploring options. Depending on the nature of the problem and what it will take to resolve it, it might in extreme cases even be worth letting the matter go. It is important to keep a customer satisfied, but not at all costs. If a customer is being completely unreasonable and demanding then sometimes it is the better option to lose that customer.

Work out what you want out of the conflict

You also need to develop a clear understanding of the expected outcome. This could be; An agreement on acceptable compensation for faulty products or service a better relationship with the other party a mutually acceptable solution to an ongoing work issue the other person to respect your opinion With firm expectations of what would be an acceptable exit in mind, you can then begin To negotiate with the other party until an agreement has been reached.

Brainstorm for options – When all parties concerned have had the opportunity to explain their feelings on the matter, then all of the issues should be out in the open. At this point you can look at the various options available. There might be a number of solutions to the problem which could work for everyone involved. Do not get stuck on one solution just because it's the first one you find. Be creative about the possibilities available to you, and look for common ground. You can decide from the options later.

Evaluate solutions – In deciding the best result from the options available you should weigh up the pros and cons of each one based on the organizations policies and procedures, cost or budgetary constraints, legal ramifications and mutual benefit. When discussing and evaluating options it is often the case that each party will prefer an option that most closely gives them what they want regardless of its impact on the other party. In these cases you need to negotiate and compromise so that an agreement that both parties are satisfied with can be reached.

The Art of Compromise – Compromise does not mean giving in or losing. It means looking for ways to meet each others needs by making concessions to the other party involved. Compromise involves negotiating what you are, or are not, prepared to do in order to get what you want.

You should be open to good arguments rather than pressure or manipulation from the other party. Be open to reason but closed to threats. In difficult conflicts it might be necessary to bring in another person to mediate. This person may need to be skilled, mutually respected, and not have a personal interest in the outcome.

Decide on a mutually acceptable solution – When all available options have been tabled and considered then you can decide on the best one – the one that keeps both parties happy! Make sure each person takes responsibility for agreeing with the decision. This may take the form of a written agreement or contract, or a letter outlining what was agreed to.

Separate your feelings from the problem . When your emotions get tangled up in the pros and cons of an argument you can not reach the best conclusion. If you take a strong position because of the way you feel, you can not work out the best solution to the problem because your perception of it is controlled by things which are likely to have nothing to do with the problem. It's not about who is right or wrong. Arguing over who fault it is or placing blame will do nothing but increase tension and get in the way of resolving the situation. You should not let your feelings get in the way. Points that can help here include:

  • Act and speak calmly. Arguing with a customer or colleague could result in a full blown confrontation. Pause before making a response to them. This will give you time to collect yourself, to calm any irritation you might feel and also gives you a chance to work out how to phrase your response in the most appropriate way.
  • Try to put yourself in the other person's place; Empathise with them. Use expressions such as "I can understand why you would feel that way" and encourage them to share their point of view.
  • Listen carefully and completely to what they are saying. Hear them out without interrupting them. Show you are interested through a positive listening attitude and ask clarifying questions to make sure you have understood them correctly.
  • Be patient and understanding. Do not interrupt them. Once they have had their say, they will generally be a lot calmer and easier to reason with. The problem can then often be resolved in a civilized manner.
  • At the appropriate time, acknowledge their point of view and ask them to give you the court of now listening to your (organization's) position. For example; "I understand what you are saying, may I now explain our position to you, and then we can see how we could solve the problem together?"

Documentation

Recording accurate information about complaints, conflicts and their outcomes is a very important part of any business. This type of information will show (among other things);

  • Areas of the business that are not working properly
  • Processes and procedures that need to be changed.
  • Things that customer like / or do not like about your products or services
  • Gaps in the supply and demand of your products or services

With this information in hand, an organization can then use it to continuously improve its products, services, image and reputation.

Information can be recorded by way of (but not limited to):

  • Letters (or emails) of complaint. These should always be taken seriously. A written complaint should be answered immediately – even if it is simply to advise the customer what will happen next. An investigation of the complaint should follow and the customer should then be advised of the outcome. A report of the complaint and the outcome should then be sent to the relevant supervisor or manager for any further action needed.
  • Notes taken during a phone call or after a face to face meeting. Once again, it is good business practice to record the details of complaints or discussions about conflicts. These notes can be used for the organization's continuous improvement program but they can also be used as reminders of the conversation should a dispute arise.
  • Formal documentation. These could be; Refund forms Credit notes Contracts or agreement forms

Evaluating conflict situations

It is good business practice to continuously look for ways in which an organization can improve its practices and procedures. One of the main ways an organization can do this is by seeking feedback – comments from customers, staff and other visitors to the organization. Reasons for seeking feedback can include;

  • To ensure customer satisfaction and repeat business
  • To maintain its reputation
  • To learn from errors or mistakes
  • To make improvements to the service or product delivery or quality to improve productivity and efficiency
  • Follow up to see if customer is satisfied in the case of a complaint or conflict

In a matter as important as a complaint or a conflict, feedback can also be taken by way of a phone call, letter or even even a personal visit to the person concerned to ensure that any issue that exists between the conflicting parties has been successfully resolved.

When looking for how effective the solution to a conflict was, some of the questions that should be asked could include:

Why did this situation happen in the first place ? A close examination of the circumances surrounding the matter of conflict from both the customers and the organizations perspective can show up problems in procedure, policy or product or service delivery. Issues to look at could include;

  • Was there a breakdown in communication?
  • Is the service delivery as good as it could be?
  • Are the organization's policies and procedures as effective as they could be?
  • Was the service / product faulty in some way?

Did we resolve it effectively ? This is a very important question from the customers and the organizations point of view.

  • For the customer, resolving the problem effectively could mean that they are satisfied, that they have received value for their money and most importantly that they will probably continue to do business with you.
  • For the organization, resolving the problem effectively could mean that they have retained a customer and kept within organizational guidelines and budgets

When looking at how the problem was resolved:

  • Ask critical questions about the output – was it the best possible option for every one concerned? Did it cost your organization money? Too much money? Was the income worth the cost?
  • Evaluate the customer's reaction to your proposal – were they happy with it? Were they prepared to be reasonable? Will they continue to do business with you?
  • Compare the situation to any previous incidents of this nature. How was it handled last time? Is there a pattern emerging that should be addressed?
  • What can we do to prevent it happening in the future? By looking at how the problem occurred in the first place and how effectively you resolved it you can then take any necessary steps to prevent the same thing happening again. This might mean; A change in policy or procedure A change in a product or service training staff in customer service skills Training staff in conflict and complaint handling

By asking these, and other relevant questions, you can make improvements to the organization. This could lead to greater customer and staff satisfaction which will have a positive impact on the organizations continued success and prosperity.

For more information go to: www.lptraining.com.au

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St. Barts Resorts – An Island Teeming With Life’s Pleasures

St. Barthelemy, or St. Barts in English, is officially a part of the overseas collectivity of France which includes the Leeward Islands, Guadeloupe, Martinique and Saint Martin. Indigenous people of the island call this marvelous island as Ouanalao. This Caribbean island is located 35 km southeast of Saint Martin and north of St. Kitts. 240 km to the west of the island is Puerto Rico. When compared against neighboring islands, St. Barts resorts can rival them in terms of its natural splendor and exciting activities uniquely experienced in the island.

The entire island only occupies an area of 8 sq. miles. St. Barths is home to some diverse mix of iguanas, night-blooming cactus and the beach landscape tells a mystic story on its own. The marina is bustling with luxurious yachts. The streets are lined with designer boutiques. Restaurants serving delectable menus influenced by history and a multitude of cultures are sought after by classical wealthy Americans, Hollywood celebrities, auspicious media hipsters among others.

Other people who visit the island are people on vacation like yachtsmen who may decide to abandon their ship for a while and take temporary refuge in hotels and resorts for a more stable sleep. St. Barts hotels also play hosts to young professional Parisians. This group is easy to spot as they sport black and white clothes, pale-looking, poker-faced and well-calculated gestures. But after a few weeks in the mystic island of St. Barth, this group gets sun-kissed skin, warm personality, and an optimistic perspective in life.

There are two ways to get to St. Barts. If one prefers to go by air, one has to fly in to a neighboring island, St. Martin, via international flights then, take a connecting flight to St. Barts via local airline companies that fly to Gustave III airport. The same route is plotted if one has to go by sea. Ships would dock in St. Martin then passengers heading to St. Barts will have to switch to a charter speedboat or a daily ferry service.

Once there, there are many activities awaiting the adventure-starved visitor. The beaches are tempting and there are a total of fourteen resorts for one to explore. The great thing about the beaches is its uncongested tourist traffic even during peak season.

St. Barts resorts also offer relaxing services such as spa treatments. They have scuba diving, yachting/sailing, jet-skiing, deep sea fishing, tennis, volleyball, surfing, waterskiing and other outdoor sports. For those with the affinity for shopping, shops of all sorts are there. Night life is decent and mild. Locals put up a makeshift cinema at A.J.O.E tennis court featuring French movies complete with a stand for popcorn, hotdogs and cold drinks. Some restaurants would have live entertainment. The Yacht Club offers “Live Screen Concerts”. Then there are just a few disco houses where one can have mind-altering drinks amidst pumping music. If that’s your kind of trip then visit the “Cassa Nikki” or “Le Feeling”.

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Internet Marketing – What It Is And Why Do You Need One?

Nowadays, Internet Marketing is moving at the speed of the light and if you want to be in the limelight, so, you have to follow it. It is the simplest process of promoting your brand over the internet or intranet and reaching millions of shoppers around the world. It helps to generate leads, which positively increase your overall business profits.

Internet Marketing is a broad term that is divided into different categories like Affiliate Marketing, Display Advertising, Email Marketing, Inbound Marketing, Search Engine Marketing and Social Media Marketing, etc. There are so many reasons you need to add into your strategy and some of them are as follows.

Branding: Needless to say, brand image is important if you want to be in the competition, otherwise, no one will know you. It helps to make a sale and expand your business at a higher level and this is why you should invest in Internet Marketing now.

To Increase The Website Visibility: Another reason you need Internet Marketing is that it helps to increase the website visibility on different search engines. Nowadays, people prefer online than the offline for anything and almost everything, therefore, it is a must for every business to expand them to a higher level.

To Connect With More Customers: No doubt, a customer is very important to make a sale and Internet Marketing helps you to target a wider audience without any boundary restrictions. By the way of this, your brand is promoted worldwide and you are able to make clients nationally and internationally both.

Tracking And Integration: Internet Marketing makes a track record of everything related to your business easier and it even allows you to get integrated with your clients. This may give you an opportunity to know about their likes and dislikes related to your products, so, you can improve yourself accordingly to get better results.

Flexibility: Lastly, Internet Marketing is one of the flexible ways of marketing that give you an opportunity to manage your store easily without any help and support. Besides, it saves your bucks and thousands of seconds, which lead your business to the success.

All in all, it is essential for your business growth and you should never ignore its power anyhow. If you still have any doubt because you are new to the online world, so, you can take the support of a leading SEO Company which engaged in providing Internet Marketing Services at a pocket-friendly price that fits into your budget and gives you the results beyond your expectations.

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Why Should I Engage in Outdoor Recreation Activities?

More and more people engage in outdoor activities these days, as outdoor sports are becoming very popular. The top recreational activities include kayaking, jogging, walking, hiking, and camping.

This article is for the people who love to spend their time outdoors, enjoying new adventures in fresh air.

How can outdoor recreational activities be beneficial to you?

The foremost advantage of spending time outdoors is gaining a good mental spirit and healthy balance of your body. Not only will it help in giving you the liveliness that everyone should have, but it will also pump your life force and the love of living.

Activities such as walking, bird watching, kayaking and camping all make you feel happier while appreciating the beauty that we often forget during our busy hours at the office. Nowadays the stress level has increased so much in everyone's life that everyone, without exception, describes a small break to get rid of this stress. Sometimes a small walk in the park will do the trick and can lighten up your tensions and make you feel happy.

In today's hectic life styles, we hardly find time to spend with our families and friends. Engaging regularly in various outdoor activities can help you create much stronger bonds with your family and friends. You can interact and talk more with your friends and family while sharing the astonishing experiences of a different outdoor activity each time you go out.

How can outdoor recreation help you in saving money?

Our lives are never smooth and secured; Everyone comes across various difficult times in their lifetime. Taking the time to engage in simple outdoor recreations will not only help you mentally, but you will also find that it costs close to nothing. For example hiking does not cost anything when compared with cycling. All you need is a pair of good shoes and a mountaintop to hike to. Another example is simply playing outdoors with your kids. Nothing will beat playing soccer or tags with your kids, especially when you take time off from a stressful job.

While there is other activities like hunting that are somewhat costlier however they will provide you with a lot of thrills and great sense of accomplishment. If you can not afford spending money on such activities then you still have many options that will definitely suit your pocket.

You should try to spend as much time as possible in these types of activities. You should also encourage your friends, family and kids to spend such a wonderful time together building good memories. Nothing can be more enjoyable and beneficial than gaining a good and healthy lifestyle by being in the outdoors.

Take full advantage of the beautiful world we live in and its alluring nature that surrounds us that we inheriting for centuries from our ancestors.

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Stability, Predictability, Consistency, and Standardization in the Flow of Commerce

The best of all possible worlds is for the government to stay out-of-the-way of commerce, industry and business, and very rarely institute regulations. There are some times when government and businesses, industry associations should collaborate for the sake of standardization, but again, very rarely. The tendency to allow industry collusion, create monopolies, duopolies or quasi-cartels is just too easy. Further, once you create one regulation it’s hard to prevent the add-on affect, the temptation is just too great to add exceptions, additions, clarifications as lawyers, unions, and consumer groups work to lobby legislators to intervene with the regulatory apparatus.

A few years back this was a big conversation at our Think Tank, and one think tanker Andrew stated: “I would have to agree that businesses do need some form of standardization, but we must also understand several concepts! A business must have the capability to micromanage for maximum efficiency. I believe states should be granted the power to standardize businesses, not the federal government.”

Okay but, where I see the definite need for standardization are with things like Internet Protocols, railway track width, freeways for intrastate travel, airport runway markings, frequencies used in communication, food safety, etc. In a big state like TX you could get away with doing almost everything counter to the overall prevailing way of doing things, it’s practically large enough to be its own country, and some Texans would prefer it to be still. Pretty independent minded, even with the population’s mindset of succession from the union. It even has its own electrical grid.

Still, with regards to the flow of energy, transportation, distribution, communication, currency, etc. we need standardization. And to the point of having each state decide, what about every county, every city, or every HOA, down to every person, where do you stop the breakdown of centralized standardization.

The argument for state level standardization could be argued against by someone who is a County Supervisor telling the State to go to hell, we want to do it our way, especially a county like the County of Los Angeles, with 16 million people in it, also larger than most countries. How about a city telling the county where to go, again as an example, let’s take the City of Los Angeles VS County of Los Angeles, see the point.

And realize I am not making an argument for a global government here, but we also need some standardization there too, for aviation, which we do have, maritime, trade rules, and having the Central Banks work together so no one Central Bank doesn’t destroy the entire global economy. See that point. We need SOME standardization, but we MUST retain regional variation. We do this at the Global Level, but we don’t do it enough at our Federal Level with regards to the states in the US and that’s why we have issues now. Think on this.

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3D Scanning – What You Need To Know

3D scanning is a process of capturing digital information of object shape using equipment that has light or laser to measure distance between the object and the scanner. The non-destructive and non-contact scanning technology uses lines of laser light capturing the exact shape and size of the object. The fine details of even the smallest objects are captured and the process comes in handy in so many industries and fields. Some the areas that 3D scans are commonly used include automotive, manufacturing, medical and aerospace.

3D laser scanners capture thousands of points per second, allowing quick inspection of parts. It is a process that is ideally suited for measuring and inspecting contoured surfaces and also complex geometries that require lots of data for accurate description and where traditional measurement methods are impractical.

What are the advantages?

3D scanning has become very popular among business people in different fields. You can now easily find 3D scanning services for all needs you might have especially as far as accuracy and high quality productions are concerned. The popularity of the process is as a result of the many advantages it has over other traditional options. Some of the advantages that come with the process include:

1. Quick capture of all physical measurements of any given physical object; with 3D scanning, the size of the object does not matter.

2. Saves time when designing. The high definition details of objects make it possible for designers get it right with the first trail, hence saving time, even with productions that would have otherwise proved to be complex and time consuming.

3. Ensures perfect fit of parts with the first try. 3D has literally taken the guess work of production processes, especially for those dealing with prototypes and creating parts. The detailed information collected from an object is accurate and hence it is very rare to have parts that have any functional defects.

4. It captures engineering optimization that is necessary in manufactured parts. The process offers more confident to manufacturers in terms of meeting standards and any set objectives in the manufacturing process of parts. Using the scans, it has become even possible for manufacturers and designed to compare between designed and built models conditions so manufactured parts are top quality.

How does it help the design process?

3D scans are largely used in the design process of various products. Model scanning proves beneficial in the design process because:

· It increases effectiveness when working with shapes and parts that are complex

· It provides updated versions of CAD models that are outdated

· It makes it possible to replace missing parts or older parts

· It helps product designing so that someone else’s part can be accommodated

Which areas can in be used in?

3D scanning is very effective and has become a popular option in various fields including:

· Historical artifacts

· Prototyping or reverse engineering

· Entertainment industry for games, TV and movie productions

· Medical and dental

· Inspection

· Marine

· Construction and architecture

A 3D scan can prove highly beneficial in different sectors. If you do not have what it takes to enjoy the accuracy of 3D scans, you can get help from service providers who offer all kinds of scanning services.

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Must-Know Facts About Armored Recovery Vehicles

Various kinds of military vehicles are used in used in war-torn areas or places where conflicts are present and continuous. One of the most common types of specialized vehicles you will see in such areas are armored recovery vehicles.

An armored recovery vehicle, also known as Armoredownload-12d Repair and Recovery Vehicle or ARRV, has the primary purpose of recovering and/or repairing damaged or inoperable vehicles right in the battle field.

These specialized vehicles were first called Salvage tanks during World War I. It was only during the Second World War that people began calling them recovery vehicles.

The earliest versions of these vehicles were usually equipped with repair tools or with winches of heavy-duty to release the stuck vehicles. However, the latter generations or newer models were outfitted with a type of crane attached to the A-frame – a feature which could perform the task of lifting heavy parts from disabled vehicles, such as the engine. In addition, during the post-war period, various great alterations and improvements were made in these vehicles. Some of these capabilities include the improved ability of these vehicles to carry an extra engine to replace a non-working on the field and fuel pumps which allow the easy transfer of fuel. They can also carry anchors which can be utilized as stabilizers in heavy lifting situations.

In the past, recovery vehicles were usually derived from battle tanks of other armored fighting vehicles. Today, most manufacturers build them from the same type of material or vehicle they will most likely or frequently recover on the war field.

Although recovery vehicles are one of the sturdiest and strongest specialized vehicles around, they also have limitations. In cases where the work of a recovery vehicle is not possible anymore, tank transporters will have to be used. Tank transporters have the mission of transporting the tanks on the war field for longer distances, to reduce road damage, save fuel, or to recover them from the war field. Certain types or models of tank transporters are equipped with special protection, in case they have to make their way up to the first line.

Armored recovery vehicles are important types of specialized vehicles to have and use where fighting, especially with the use of artillery, is consistently present. To make sure that you can make the most of your vehicles and that the operator and passengers will be safe during transport, make sure that you purchase them only from a well-known and trusted automotive manufacturing company.

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